Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last updated: December 17, 2025
At Writing Instrument, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By using our website and services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.
Information We Collect
Personal Information
- Name, email address, phone number, and shipping address
- Payment information (processed securely through payment gateways)
- Photographs you submit for artwork creation
- Order history and preferences
Automatically Collected Information
- IP address and browser type
- Device information and operating system
- Website usage data and analytics
- Cookies and similar tracking technologies
How We Use Your Information
Service Delivery
- Process and fulfill your orders
- Create personalized artwork from your photographs
- Communicate with you about your orders
- Provide customer support and respond to inquiries
Business Operations
- Improve our website and services
- Send promotional emails (with your consent)
- Analyze website usage and trends
- Prevent fraud and ensure security
Data Protection
Security Measures
- We use industry-standard encryption to protect your data
- Secure payment processing through trusted third-party providers
- Regular security audits and updates
- Limited access to personal information on a need-to-know basis
Data Retention
- We retain your information only as long as necessary to fulfill our services
- Order information is retained for legal and accounting purposes
- You can request deletion of your personal data at any time
Your Rights
Access and Control
- Request access to your personal information
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt-out of marketing communications
Data Portability
- Request a copy of your data in a portable format
- Transfer your data to another service provider
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.
Essential Cookies
Required for the website to function properly. These cannot be disabled.
Analytics Cookies
Help us understand how visitors interact with our website to improve user experience.
Marketing Cookies
Used to deliver relevant advertisements and track campaign performance.
Third-Party Services
We may use third-party services for payment processing, analytics, and email delivery. These services have their own privacy policies governing the use of your information.
- •Payment processors handle your payment information securely and do not share it with us.
- •Analytics services help us understand website usage patterns to improve user experience.
- •Email service providers help us send transactional and promotional emails.
Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Contact Us About Privacy
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Policy Updates: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
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